Ruth Agboma
Medical Requester (Medical Records)
Working with Centerville have been an exciting and inspiring season in my life. Scaling through the engagement interview session with the HR manager was a step up to my ladder of success. The system of working remotely from home as a result of Covid-19 is wonderful. My trainers were flexible and educative, brilliant and willing to teach you everything. My supervisors and management team are so focused, effective to their duties always proffering best solutions that could bring out the best in you. Everyone is friendly and very motivated to support you, especially our resilient IT team. Two special attributes of the Centerville team that enders my heart are: –
Regular training opportunity for all staffs
Commitment to staff welfare, especially paying of salaries as at when due. I am glad to be part of this exceptional team.
Who we are
We Specialize In Providing Tailor-Made Customer Services that Customer Needed
Overview
At Centerville, we offer professional services to our clients and identify opportunities that will promote growth. There are no limitations in the areas of services we provide. We have the best team of experts to drive your business to the next level as we hire qualified personnel and train them to suit our client’s needs. We are a modern contact center and outsourcing company, designed as a quality, cost-effective alternative to a company’s in-house solution, where your customer is unaware that he is not contacting you directly. We strive for excellence and provide a high quality service; nothing is left to chance with 100% customer satisfaction.
Employees
Our agents are well trained in communication, fluent in English, friendly, well-educated, reliable, and exceptionally proficient. As a result, our client’s customers receive professional care from the first moment they make contact to enhance customer experience. All of our agents are full-time employees, which ensures improved knowledge of our clients’ requirements.
Technology
We leverage cloud-based technology. Using specifically designed programs to keep track of projects, produce customizable reports and analytics for our clients. We also utilize high-capacity telephone, chat, email, web, and database servers, operating in our private cloud. As a rule, high-end equipment with redundancy (where possible) is used.
We Have The Skills And Expertise To Deliver High-Quality Custom Service
Centerville is an aggregation of the brightest minds, calmest heads and coolest persons. Working with Centerville has been an awesome and wonderful experience.