Akobi Sunday
Case Manager (Customer Services)
When joined Centerville, I was skeptical about staff welfare, but i was wrong in doubting their ability to take care of staff. Centerville is a great place to work, where you are provided with all equipment and training needed to work efficiently. They have qualified administrative team who are very responsible. Salaries and other benefits are paid as at when due. To the best of my knowledge, Centerville has been in full compliance with Tax remittance at FCT IRS, Nigeria Pension Service provided by different Pension Managers and as well as keeping other laws as contained in Nigerian Labour Laws.
Memberships
Who we are
We Specialize In Providing Tailor-Made Customer Services that Customer Needed
Overview
At Centerville, we offer professional services to our clients and identify opportunities that will promote growth. There are no limitations in the areas of services we provide. We have the best team of experts to drive your business to the next level as we hire qualified personnel and train them to suit our client’s needs. We are a modern contact center and outsourcing company, designed as a quality, cost-effective alternative to a company’s in-house solution, where your customer is unaware that he is not contacting you directly. We strive for excellence and provide a high quality service; nothing is left to chance with 100% customer satisfaction.
Employees
Our agents are well trained in communication, fluent in English, friendly, well-educated, reliable, and exceptionally proficient. As a result, our client’s customers receive professional care from the first moment they make contact to enhance customer experience. All of our agents are full-time employees, which ensures improved knowledge of our clients’ requirements.
Technology
We leverage cloud-based technology. Using specifically designed programs to keep track of projects, produce customizable reports and analytics for our clients. We also utilize high-capacity telephone, chat, email, web, and database servers, operating in our private cloud. As a rule, high-end equipment with redundancy (where possible) is used.
We Have The Skills And Expertise To Deliver High-Quality Custom Service
Centerville is an aggregation of the brightest minds, calmest heads and coolest persons. Working with Centerville has been an awesome and wonderful experience.