Opoggen Joseph Edafe
Case Manager (Customer Service)
I have been working for the company for over two year now and i can confidently say that Centerville is very dynamic, reliable, understanding, and can accommodate the needs of his employees. It’s a highly placed as a high-volume firm with staff strength of 132 across various discipline. This is an amazing place to work with lots of knowledge based, enterprising and hardworking people who have set goals and achievements. I have been able to develop my communication skills, teamwork and computer skills. I must confess that Centerville is a place where hard work is rewarded.
Who we are
We Specialize In Providing Tailor-Made Customer Services that Customer Needed
Overview
At Centerville, we offer professional services to our clients and identify opportunities that will promote growth. There are no limitations in the areas of services we provide. We have the best team of experts to drive your business to the next level as we hire qualified personnel and train them to suit our client’s needs. We are a modern contact center and outsourcing company, designed as a quality, cost-effective alternative to a company’s in-house solution, where your customer is unaware that he is not contacting you directly. We strive for excellence and provide a high quality service; nothing is left to chance with 100% customer satisfaction.
Employees
Our agents are well trained in communication, fluent in English, friendly, well-educated, reliable, and exceptionally proficient. As a result, our client’s customers receive professional care from the first moment they make contact to enhance customer experience. All of our agents are full-time employees, which ensures improved knowledge of our clients’ requirements.
Technology
We leverage cloud-based technology. Using specifically designed programs to keep track of projects, produce customizable reports and analytics for our clients. We also utilize high-capacity telephone, chat, email, web, and database servers, operating in our private cloud. As a rule, high-end equipment with redundancy (where possible) is used.
We Have The Skills And Expertise To Deliver High-Quality Custom Service
Centerville is an aggregation of the brightest minds, calmest heads and coolest persons. Working with Centerville has been an awesome and wonderful experience.